Refund Policy

📝 Return, Exchange, and Refund Policy | CosMoa Shopping Guide

【Store-wide Policy: No Returns, Exchanges, or Refunds】

Thank you for choosing CosMoa! To ensure that every player receives the purest, highest quality gear, we implement the following shopping policy:

1. Regarding "No Returns, Exchanges, or Refunds" All products in this store, once sold, are not eligible for any return, exchange, or refund requests due to "non-defect reasons" (including but not limited to: purchasing the wrong style, incorrect size, color differing from expectations, or changing one's mind due to personal reasons). We adhere to "All Sales Are Final" to ensure that every customer receives a brand new, unopened, and unused product.

2. Why are we so strict?

• Hygiene First: Cosplay items (wigs, cosmetics, contact lenses) involve a high degree of personal hygiene, and we cannot accept opened products back into inventory.

• Quality Assurance: This is our commitment to all customers – we do not want you to receive products that have been tried on by others, or that may even be damaged.

3. Exceptions (Store Error Only) While we do not accept refunds due to personal reasons, we promise to take full responsibility for issues caused by **"store error"**:

• Applicable situations: Receiving an item that does not match the order (wrong item shipped), or an item with obvious functional defects that render it unusable.

• Processing method: Please contact us within 48 hours of signing for the package (including order number and unboxing video/photos). Upon confirmation, we will arrange for a replacement or process a refund for you.

4. "Confident Confirmation" Before Purchase To avoid buying unsuitable products, we recommend that you:

• Carefully read the size chart and description on the product page.

• If you have any concerns about color or size, feel free to message our official social media accounts at any time, and we will be happy to assist you.